Z
Zendesk AI
0 ★
Paid
AI agents and copilot woven into Zendesk to deflect tickets and speed up support.
What is Zendesk AI?
AI agents and copilot woven into Zendesk to deflect tickets and speed up support. This tool is designed to help professionals in Customer Service achieve their goals faster and more efficiently. Built with the latest AI technology, it provides a seamless experience for modern workflows.
Key Features
check_circleAI-powered generation
check_circleAutomated workflows
check_circleReal-time collaboration
check_circleCustom templates
At a Glance
Category
support_agentCustomer Service
PricingPaid
Rating
★★★★0
Popularity
84%info
Pros & Cons
Pros
+ Robust AI suite including AI agents, Copilot, and automation tools integrated into Zendesk CX platform[6][8]
+ Outcome-based and dynamic pricing options that align AI cost with successful resolutions and usage[1][3][4]
+ Scales from small teams to large enterprises with multiple suite tiers and add-ons[1][6]
Cons
- No permanently free plan that includes AI capabilities, requiring paid Zendesk plans[1]
- Complex, multi-layered pricing with base seats, AI add-ons, and per-resolution fees that can be hard to predict[1][3][4]
- Advanced AI features may become expensive at higher resolution volumes or larger teams[1][7]